Policies.

Terms and Conditions

    • When booking at the Marquette Hotel, guests understand that most rooms are located on the second and third floors. There is no elevator and bellhop. The Marquette Hotel does not have a lobby or front desk. The hotel communicates with guests via SMS (text message) or email (madisonmarquettehotel@gmail.com)

    • The hotel has the right to remedy any issue that may arise during your stay within 10 hours of being notified. The hotel will have up to 48 hours to remedy any issue that was caused by the current guest.

    • Guests must use the self-check-in system to enter/exit the hotel and their room. Guests must not share this code with anyone that is not a part of the reservation.

    • The person who made the booking must be 18 years or older and present on the property. All and any person/persons staying in the room must provide proof of identification. A photo ID may be requested to be photo copied and added to the booking file. Failure to provide identification may result in cancellation of booking.

    • We do not offer on-site parking, but there is free street parking available. All questions for parking before and during your stay must be directed to the city of Madison. Phone number (608) 266-4761 website: https://www.cityofmadison.com/parking-utility

    • It is not possible to book the entire hotel under one reservation.

    • The holder of the credit card used for a booking must be present during stay.

    • It is the guests responsibility to notify us if the credit card on file no longer works for their reservation.

    • Payments are processed after the booking is made and confirmed. If the credit card on file does not work the booking will be canceled and the guest will be notified via email.

    • We keep the building quiet in general. If noise (including barking dogs) complaints occur during the day we will ask for you to adjust the noise. Guest will need to end their stay if unable to comply. Amplified sound is not allowed.

    • No parties or gathering in the rooms. No using illicit or illegal substances on the property. If staff suspects any illegal behavior, staff has the right to enter the room and/or you may be asked to leave. 

    • No congregating or waiting in the stairwell or hallway.

    • The property has a no-smoking policy and includes the odor of both cigarettes and marijuana. (Vaping counts as smoking!) If violated, you will be assessed up to a $300 fee, resulting in termination from the property.

    • Burning of incense, essential oils, and candles are not allowed.

    • We reserve the right to charge guests for damage to or removal of items from the premises and/or unusual cleaning.

    • The Marquette Hotel has windows that open. Guests that choose to open the windows are responsible for any water damage that may occur as a result of forgetting to close them. Nothing can be hung/passed/tossed/thrown though the windows. Signs and posters are not allowed to be displayed in the windows. The windows that can be opened are only for air flow and not used for anything else.

    • Guests will be responsible for water damage that occurs from the bath, tub, shower, sink, or damage to fire sprinklers.

    • Shower curtains must be used inside of the shower.

    • The Marquette Hotel staff reserves the right to enter the room during a guest occupancy if the windows are left open and a storm occurs.

    • Do not use the beds to eat or drink.

    • Do not rearrange/move furniture. A fee will be associated If our staff needs to put the furniture back in its original place. Rearranging furniture is a $15 minimum fee.

    • Do not use bath towels for removing makeup or cleaning.

    • Damaged or missing items from rooms post-check-out will be charged to the security deposit on file. These include, but are not limited to: remote controls, linens, pillows, mugs, and books. We reserve the right to charge for any damage to or removal of items from the premises, as well as any unusual cleaning required.

    • We reserve the right to charge guests up to $300 for excessively dirty rooms beyond normal wear and tear. Specific labor and disposal fees include:

      • Trash Removal: $8 per item/piece left outside of designated bins.

      • Cigarette Butts: $8 per butt for items thrown on the ground or into flower planters.

    • Furniture & Building Integrity Guests are not permitted to tamper with any mechanical devices, windows, doors, or any other fixtures in the building. For safety and fire code compliance, propping doors open or obstructing hallways and doorways is strictly prohibited.

    • Do not rearrange or move furniture. If staff is required to return furniture to its original configuration, a labor fee will be applied (minimum $15).

  • If a double booking occurs the Marquette Hotel will refund the entire amount and provide %50 of the booking back to the guest to apply to a different hotel. This would be made payable by check. This check will be mailed out within five business days to the address on file. The Marquette hotel will not pay for transportation.

    • We have a zero-tolerance harassment policy. Not following rules, debating rules, making personal remarks, or any harassment to any person (i.e. staff, guests, the public) while on the Marquette Hotel property may result in that person being banned and removed from the property.

    • Guests asked to vacate the property due to harassment or violations of any other rule will be subject to the cancellation policy and will be cancelled without refund.

    • Quiet hours are between the hours of 9:00 PM to 9:00 AM.

    • Mobile/Bluetooth speakers are not allowed to be used on the property.

    • To ensure a peaceful and comfortable stay for all guests, the following noise policy is strictly enforced:

      • First Violation: If a noise complaint is made and your unit is identified as being in violation of our noise policy, you will receive a warning and be asked to cease the disruptive noise immediately.

      • Second Violation: Should a second noise complaint be made regarding your unit, you will be required to vacate the premises within 15 minutes, even if the noise is caused by any person not under that guest's booking.

      • No Refunds: Violations of this noise policy will result in immediate eviction, and no refund will be issued for any unused portion of your stay.

      Please Note: The hotel ensures that all mechanical devices, including refrigerators, heating, and cooling units, operate at a noise level below 5 decibels to minimize ambient noise.

    • The Marquette hotel guests use free street parking. No parking permit is required, and there are no meters. Street signs will have helpful guidelines for parking restrictions.

    • The Marquette Hotel is not responsible for parking tickets.

    • The regular check-in time is 3:00 pm. You can check in any time after 3:00 pm. Check-out time is 11:00 am.

    • Early check-in and late check-out is permitted based on availability if requested and approved in advance.

    • Early check-in is permitted between 12:00 PM and 2:59 PM if available. Late check-out is no later than 2:00 PM.

    • Guests whose requests are approved will be charged a $20 fee for early check-in. Guests whose requests are approved will be charged a $25 fee for late check-out.

    • Up to 10 minutes are free if approved. 11 minutes and beyond, a $15 fee will be assessed. We reserve the right to charge $1 per minute for unapproved check-outs made after the 11:00 AM check-out time.

  • Housekeeping is available upon request. We offer one free day of housekeeping for every three nights booked. Additional housekeeping requests cost $15.

    • To approve your pet(s), please write to The Marquette Hotel email address at madisonmarquettehotel@gmail.com informing us you will be bringing your pet(s).

    • We allow a two-pet maximum occupancy with a $20 fee per stay. Any guest who brings unapproved pets onto the Marquette Hotel property will pay a $50 fine with the additional $20 cleaning fee.

    • Pets are accepted if they do not create damage or are excessively noisy such as frequent barking, and the pet fee is paid. If excessive dog hair is found on the bed an additional $30 fee will be charged.

    • We do not accept cats.

    • If your dog tends to bark while you're away for the day, you will have to take it with you, even if it's before quiet hours.

  • Hotplates or cooking in the hotel rooms is not permitted. There will be a $200 charge for violating this rule.

  • The Marquette Hotel is not responsible for any items left behind by guests, or items believed to have been left behind. While our staff operates with the highest level of integrity and will make every effort to locate and return forgotten belongings, the ultimate responsibility for personal property remains with the guest.

    Return Process:

    • Shipping: Any items located will be shipped strictly at the guest's expense. To facilitate a return, guests must provide a prepaid shipping label and a shipping box.

    • Procedure: Once you have purchased a label, please email it to our staff. We recommend signing up for tracking alerts to stay informed on the delivery status.

    • Timeline: Mailed items will incur standard ground-shipping rates and may take up to 30 days to be processed and received.

    Storage & Limitations:

    • Holding Period: Found items are held for a maximum of one week. After seven days, unclaimed items will be disposed of or donated.

    • Excluded Items: For health and safety reasons, we do not store or return the following: socks, underwear, food, beverages, or anything found in recycling or trash bins.

    • We guarantee that your room's air conditioning will maintain a temperature of at least 72° Fahrenheit. Should your air conditioning fail to meet this standard, please notify the front desk immediately. Upon verification, we will apply a 15% discount to the remainder of your stay.

    • Similarly, during colder months, we guarantee that your room's heating will maintain a comfortable temperature of at least 72° Fahrenheit. Please notify the front desk promptly if your heating does not meet this standard, and upon verification, we will apply the same 15% discount to the remainder of your stay.

The Marquette Hotel Cancellation and Modification Policy

This Cancellation and Modification Policy (the "Policy") sets out the terms and conditions governing the cancellation or modification of reservations at The Marquette Hotel (the "Hotel"). By making a reservation at the Hotel, you (the "Guest") agree to be bound by this Policy.

1. Cancellations, Modifications, and Refunds

1.1 Full-refund window. The Guest may modify or cancel a reservation for a full refund within 48 hours after the Hotel sends the booking confirmation (see Section 4). If a reservation is made less than 48 hours before arrival, the Guest may cancel for a full refund only until 3:00 p.m. (check-in time) on the arrival date; after that time the reservation cannot be canceled and no refund will be issued. Section 2 (Special Events) overrides this Section 1.1.

1.2 Refund schedule after the 48-hour window. After the 48-hour window, refunds are based on the number of days remaining before the scheduled check-in date:

  • 31 or more days before check-in: 50% refund.

  • 10 to 30 days before check-in: 30% refund.

  • 9 days or fewer before check-in: no refund.

1.3 Changing dates. If the Guest wants to move the reservation dates after the 48-hour window, the Guest must cancel the reservation and will be subject to the refund schedule in Section 1.2.

1.4 No other refunds. Except as expressly stated in this Policy, a full refund is not issued under any circumstances after the 48-hour window. This includes, but is not limited to, cancellations due to personal reasons, illness, travel disruptions, weather conditions, or any other unforeseen events; noise emitted from mechanical devices (for example, but not limited to, refrigerators and heating or cooling units); noise from outside the building; noise from neighboring guests; and complimentary offerings that may change without notice. This also includes any check-in or building maintenance issues the Guest has during the stay**, except as provided in Section 1.5.**

1.5 Service remedies during a stay. The Hotel communicates only by text message (SMS) or email, so the Guest must report each issue below to the Hotel by SMS.

  • Door lock codes: The Hotel will remedy any door lock code issue within 30 minutes after being notified by SMS.

  • Building maintenance: The Hotel will remedy any building maintenance issue within 8 hours after being notified.

  • Internet: If the internet is not working for the entirety of the stay, the Hotel will offer a 10% refund on the booking.

  • Cooling: The Hotel guarantees that the room's air conditioning will maintain a temperature no higher than 72°F [CONFIRM]. If it does not, the Guest must notify the Hotel by SMS immediately. Upon verification, the Hotel will apply a 15% discount to the remainder of the stay.

  • Heating: During colder months, the Hotel guarantees that the room's heating will maintain a comfortable temperature of at least 72°F. If it does not, the Guest must notify the Hotel by SMS promptly. Upon verification, the Hotel will apply the same 15% discount to the remainder of the stay.

  • Appliances: If the television, refrigerator, or microwave in the room is not functioning properly, the Guest must notify the Hotel by SMS immediately. Once the Hotel has been notified and has verified the issue, it will refund 3% of the total reservation cost.

1.6 Unusable credit card. If the Guest provides an unusable credit card, the reservation will be canceled and the Guest will be notified by email. The Guest may re-book the reservation with a working credit card.

1.7 Double booking. If the Hotel finds that the room is double booked, the Hotel will cancel the stay, fully refund the booking amount, and pay the Guest an additional 50% of the original booking cost by check mailed to the home address the Guest provided at booking. 

2. Special Events

Special events are non-refundable, regardless of the circumstances leading to the cancellation. This includes, but is not limited to, cancellations due to personal reasons, illness, travel disruptions, weather conditions, or any other unforeseen events. 

If a booking includes any of the following special dates, the booking is non-refundable: holidays, UW football games, UW basketball games, UW graduation, and marathons and triathlons. If you have questions about specific dates, please contact the Hotel before booking.

3. Violation of Policy

Any violation of this Policy or of the Hotel's posted rules will result in immediate cancellation of the reservation with no refund. After a Guest is notified that the reservation has been canceled for violating Hotel policy, the Guest will have one hour to collect their belongings and leave the property. If the Guest remains on the property after one hour, the Hotel may treat this as trespass under Wisconsin law and contact law enforcement, and any belongings left behind may be turned over to the police department.

4. Booking Confirmation

A reservation is considered confirmed once the Guest receives a booking confirmation email from the Hotel and the full amount of the booking cost has been charged. The 48-hour modification and cancellation period begins when the booking confirmation is sent.

5. Payment and Charges

The full amount for the stay will be charged to the Guest's credit card at the time of booking. By making a reservation, the Guest authorizes the Hotel to charge the credit card provided for the total amount of the reservation. This charge is non-refundable except as outlined in this Policy.

6. Guest Acknowledgment; Disputes

The Guest acknowledges having read and understood the terms of this Policy. If the Guest disputes a charge, the Guest agrees to first contact the Hotel at the address in Section 9 and give the Hotel a reasonable opportunity, at least 10 business days, to resolve the dispute. 

7. Governing Law and Venue

This Policy is governed by the laws of the State of Wisconsin, United States. Any dispute arising under or in connection with this Policy will be subject to the exclusive jurisdiction of the state and federal courts located in Madison, Wisconsin, and the Guest consents to personal jurisdiction in those courts.

8. Acceptance of Terms

By making a reservation at the Hotel, the Guest acknowledges that they have read, understood, and agreed to the terms and conditions of this Policy. The Guest further acknowledges that this Policy constitutes a legally binding agreement between the Guest and the Hotel. If any part of this Policy is found unenforceable, the remaining parts stay in effect.

9. Contact Information

The Guest acknowledges that the Hotel communicates only by== SMS (text message) or email. A mobile phone that can receive SMS text messages is required when booking. For any questions or concerns regarding this Policy, please contact the Hotel at madisonmarquettehotel@gmail.com. The Hotel will reply within 48 hours, except that service issues reported by SMS during a stay are handled within the times stated in Section 1.5.

The Marquette Hotel 414 S. Baldwin St, Madison, WI 53703

Hotel Noise Policy

To ensure a peaceful and comfortable stay for all Guests,the following noise policy is strictly enforced:

  • First violation: If a noise complaint is made and the Guest's unit is identified as being in violation of this noise policy, the Guest will receive a warning and be asked to cease the disruptive noise immediately.

  • Second violation: If a second noise complaint is made regarding the unit, the Guest must vacate the premises within 15 minutes.

  • No refunds: Eviction under this noise policy is immediate, and no refund will be issued for any unused portion of the stay.

Please note: the Hotel maintains all mechanical devices, including refrigerators and heating and cooling units, so that they operate below established decibel limits to minimize ambient noise.