Policies.

• The property has a no-smoking policy and includes the odor of both cigarettes and marijuana. (Vaping counts as smoking!) If violated, you will be assessed up to a $300 fee, resulting in termination from the property.

• Burning of incense, essential oils, and candles are not allowed.

• We reserve the right to charge guests for damage to or removal of items from the premises and/or unusual cleaning.

• The Marquette Hotel has windows that open. Guests that choose to open the windows are responsible for any water damage that may occur as a result of forgetting to close them. Nothing can be hung/passed/tossed/thrown though the windows. Signs and posters are not allowed to be displayed in the windows. The windows that can be opened are only for air flow and not used for anything else.

• Guests will be responsible for water damage that occurs from the bath, tub, shower, sink, or damage to fire sprinklers.

• Shower curtains must be used inside of the shower.

• The Marquette Hotel staff reserves the right to enter the room during a guest occupancy if the windows are left open and a storm occurs.

• Do not use the beds to eat or drink.

• Do not rearrange/move furniture. A fee will be associated If our staff needs to put the furniture back in its original place. Rearranging furniture is a $15 minimum fee.

• Do not use bath towels for removing makeup or cleaning.

• Damaged or missing items from rooms post-check-out will be charged to the security deposit on file. These include, but are not limited to: remote controls, linens, pillows, mugs, and books. We reserve the right to charge for any damage to or removal of items from the premises, as well as any unusual cleaning required.

• We reserve the right to charge guests up to $300 for excessively dirty rooms beyond normal wear and tear. Specific labor and disposal fees include:

  • Trash Removal: $8 per item/piece left outside of designated bins.

  • Cigarette Butts: $8 per butt for items thrown on the ground or into flower planters.

• Furniture & Building Integrity Guests are not permitted to tamper with any mechanical devices, windows, doors, or any other fixtures in the building. For safety and fire code compliance, propping doors open or obstructing hallways and doorways is strictly prohibited.

• Do not rearrange or move furniture. If staff is required to return furniture to its original configuration, a labor fee will be applied (minimum $15).

If a double booking occurs the Marquette Hotel will refund the entire amount and provide %50 of the booking back to the guest to apply to a different hotel. This would be made payable by check. This check will be mailed out within five business days to the address on file. The Marquette hotel will not pay for transportation.

• We have a zero-tolerance harassment policy. Not following rules, debating rules, making personal remarks, or any harassment to any person (i.e. staff, guests, the public) while on the Marquette Hotel property may result in that person being banned and removed from the property.

• Guests asked to vacate the property due to harassment or violations of any other rule will be subject to the cancellation policy and will be cancelled without refund.

• Quiet hours are between the hours of 9:00 PM to 9:00 AM.

• Mobile/Bluetooth speakers are not allowed to be used on the property.

• To ensure a peaceful and comfortable stay for all guests, the following noise policy is strictly enforced:

  • First Violation: If a noise complaint is made and your unit is identified as being in violation of our noise policy, you will receive a warning and be asked to cease the disruptive noise immediately.

  • Second Violation: Should a second noise complaint be made regarding your unit, you will be required to vacate the premises within 15 minutes, even if the noise is caused by any person not under that guest's booking.

  • No Refunds: Violations of this noise policy will result in immediate eviction, and no refund will be issued for any unused portion of your stay.

  Please Note: The hotel ensures that all mechanical devices, including refrigerators, heating, and cooling units, operate at a noise level below 5 decibels to minimize ambient noise.

• The Marquette hotel guests use free street parking. No parking permit is required, and there are no meters. Street signs will have helpful guidelines for parking restrictions.

• The Marquette Hotel is not responsible for parking tickets.

• The regular check-in time is 3:00 pm. You can check in any time after 3:00 pm. Check-out time is 11:00 am.

• Early check-in and late check-out is permitted based on availability if requested and approved in advance.

• Early check-in is permitted between 12:00 PM and 2:59 PM if available. Late check-out is no later than 2:00 PM.

• Guests whose requests are approved will be charged a $20 fee for early check-in. Guests whose requests are approved will be charged a $25 fee for late check-out.

• Up to 10 minutes are free if approved. 11 minutes and beyond, a $15 fee will be assessed. We reserve the right to charge $1 per minute for unapproved check-outs made after the 11:00 AM check-out time.

Housekeeping is available upon request. We offer one free day of housekeeping for every three nights booked. Additional housekeeping requests cost $15.

• To approve your pet(s), please write to The Marquette Hotel email address at madisonmarquettehotel@gmail.com informing us you will be bringing your pet(s).

• We allow a two-pet maximum occupancy with a $20 fee per stay. Any guest who brings unapproved pets onto the Marquette Hotel property will pay a $50 fine with the additional $20 cleaning fee.

• Pets are accepted if they do not create damage or are excessively noisy such as frequent barking, and the pet fee is paid. If excessive dog hair is found on the bed an additional $30 fee will be charged.

• We do not accept cats.

• If your dog tends to bark while you're away for the day, you will have to take it with you, even if it's before quiet hours.

Hotplates or cooking in the hotel rooms is not permitted. There will be a $200 charge for violating this rule.

The Marquette Hotel is not responsible for any items left behind by guests, or items believed to have been left behind. While our staff operates with the highest level of integrity and will make every effort to locate and return forgotten belongings, the ultimate responsibility for personal property remains with the guest.

Return Process:

• Shipping: Any items located will be shipped strictly at the guest's expense. To facilitate a return, guests must provide a prepaid shipping label and a shipping box.

• Procedure: Once you have purchased a label, please email it to our staff. We recommend signing up for tracking alerts to stay informed on the delivery status.

• Timeline: Mailed items will incur standard ground-shipping rates and may take up to 30 days to be processed and received.

Storage & Limitations:

• Holding Period: Found items are held for a maximum of one week. After seven days, unclaimed items will be disposed of or donated.

• Excluded Items: For health and safety reasons, we do not store or return the following: socks, underwear, food, beverages, or anything found in recycling or trash bins.

• We guarantee that your room's air conditioning will maintain a temperature of at least 72° Fahrenheit. Should your air conditioning fail to meet this standard, please notify the front desk immediately. Upon verification, we will apply a 15% discount to the remainder of your stay.

• Similarly, during colder months, we guarantee that your room's heating will maintain a comfortable temperature of at least 72° Fahrenheit. Please notify the front desk promptly if your heating does not meet this standard, and upon verification, we will apply the same 15% discount to the remainder of your stay.